SHIPPING POLICY

Can I change my order? 

We want to ensure that you receive your item promptly. Once your payment is verified, orders cannot be altered or canceled.

Processing and Shipping Time

The processing duration for all orders is 2 to 3 business days. Available Wigs The shipping duration is 2 to 3 business days. The processing and shipping period for custom units is 14 business days. During the sale, the processing time extends to 5-7 business days. Flawlesslux Custom Wigs disclaims responsibility for missing or stolen shipments once they have been dispatched. Kindly reach out to the delivery logistics to submit a report for the missing item. Additionally, be aware that weather conditions, holidays, weekends, and natural catastrophes may influence shipment durations. Order sourcing is executed for each order submitted. We are here to ensure your experience is as seamless as possible.

Returns/Exchanges     

All transactions are conclusive. Refunds are not permitted. Store credit will be provided contingent upon a needs assessment. The item must be returned in its original, untampered shipment condition. If hair has been removed from the plastic wrap, bundled, washed, or wore, no store credit will be granted. Prior to initiating a dispute or chargeback, you must first contact us to see if you are eligible store credit.